Route Supervisor

Responsibilities:  Plans routes and schedules drivers and helpers to provide the most efficient service to customers. Resolves missed pick-ups or additional pick-ups. Assures proper daily staffing levels using temporary services when appropriate. As the field representative, responds effectively and courteously to customer inquiries, special requests, or complaints. May also interact with city, state or municipal government employees. Performs route audits to insure safe and efficient procedures are followed, and to identify possible training needs. Completes employee observation reports and discusses results with drivers and helpers. Develops work schedules to match staffing levels, makes work assignments and monitors progress to improve work process efficiency. May also plan routes to provide the most efficient service to customers while also managing labor hours and disposal tons. Responds to driver reports of problem pick ups such as: unsafe conditions or potential hazardous material. Coordinates with Accounts Receivables, Customer Service, and Sales concerning changes in customer service. Coordinates with Maintenance/Shop concerning vehicle repairs. Responsible for the timely communication, correction, and follow up of customer service related issues. Performs supervisory function participating in hiring, training, scheduling and performance management decisions. Approves time sheets and completed route sheets for pay calculations. Maintains and reviews logs for DOT hours worked and other required records. Maintains adherence to Company policy in regards to operations and safety issues. May assist in investigation of accidents, injuries or property damage claims. May be required to drive route vehicles in order to cover shortages in staff or missed pick-ups. Performs other job-related duties as assigned.  Qualifications:  Required Qualifications: Reading, writing and math skills associated with a high school diploma required. Two years distribution or transportation operations experience. Valid Class B CDL with air brakes required. Must meet all regulatory requirements to qualify to operate equipment supervised. An equivalent combination of education, experience and certification may be considered. Ability to communicate effectively with all levels of personnel, customers and vendors required. Good written and verbal communications skills required. Knowledge of DOT, OSHA and other regulations related to commercial driving and waste collection required.

Preferred Qualifications: High school diploma or general education degree strongly preferred. Waste industry experience preferred. Previous experience as a commercial driver preferred. Supervisory experience preferred. OSHA training certificate a plus.

Bi-lingual English/Spanish preferred

 

EOE M/F/D/V