Route Manager-Palmdale, CA

FROM EVERYDAY COLLECTION TO ENVIRONMENTAL PROTECTION..THINK GREEN...THINK WASTE MANAGEMENT!SummaryThe Route Manager manages collection routes and driver/laborer performance on a daily basis. This position ensures that driver and laborer resources are adequate to meet daily operational demands.  The Route Manager observes and rides along on routes, coaching drivers on improving productivity and safety. The Route Manager troubleshoots and resolves safety, service, and other operational problems in collaboration with the sales, service, and maintenance functions.

 Duties

· Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.

· Ensures that drivers are available and assigned on a daily basis, covering last-minute call-ins or absences with swing drivers or other resources.

· Monitors daily operations and communicates any changes to routes, procedures, or requirements to drivers.

· Coordinates daily operational needs with Maintenance team.

· Coordinates efforts with other managers to ensure proper utilization of resources, adjustments to routes, and other operational issues.

· Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.

· Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).

· Assists the DISTRICT MANAGER in ensuring Maintenance budget performance.

· Ensures effective use of District capital budget.

· Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.

· Sets and monitors productivity, service, and safety targets for each route and driver.

· Assists with data collection and reporting required for incentive pay programs.

· Conducts scheduled Observations Behavioral Analysis’ (OBA’s) to evaluate driver knowledge and operating behaviors; provides constructive coaching and retraining when deficiencies are observed.

· Provides drivers with ongoing feedback and coaching on equipment operation, routing, vehicle inspection, and other issues.

· Ensures that resolving employee conflicts remains a priority; ensures that disputes and safety/performance issues are addressed and that the appropriate documentation is retained for employees’ personnel file.

· Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.

· Delivers verbal and written disciplinary action to drivers and helpers when necessary.

· Works with functional groups to resolve employee relations and labor relations issues.

· Conducts performance reviews with drivers, using driver scorecards and other performance management tools.

· Recruits, selects, hires, and ensures the training of drivers and helpers.

· Manages the pool of swing drivers to ensure route coverage, assigning other duties as necessary.

· Acquires and coordinates temporary workers assigned to assist drivers on routes.

· Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.

· Assists in the prevention of accidents and injuries by conducting regularly scheduled safety meetings and tailgates.

· Understands and communicates to line-of-business employees the Top Three Cause of accidents and injuries, working to reduce and prevent incidents.

· Makes use of standard tools and resources (e.g., Operations and Safety Rules Book, Safety Contact Recognition Program, Safe Driving Practices and New Hire Orientation) provided by the Company.

· Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

· Effectively communicates and manages High Risk Employees/Repeaters, ensuring aggressive, constructive intervention with employees immediately following first occurrence of safety incidents.

· Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

· Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.

· Documents problem fixes and provides instructions to dispatch/service should problems recur.

· Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.

· Notifies customer service of delivery days for specific areas.

· Ensures set-up errors and missed pickups are reported and resolved.

· Assists maintenance in identifying and coaching drivers that misuse equipment.

· Documents and maintains records required by regulatory agencies such as the Department of Transportation.

· Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

· Collaborates with Market, Group, and Corporate management to implement and manage programs such as Service Machine, Mission to Zero, Fleet Pride, and You Make the Call.

· Uses appropriate software applications to perform daily work, including Kronos, PeopleSoft, AIMS, and SMART.

· Performs other duties as assigned.Minimum Experience/Education Requirements

· High School Diploma or G.E.D.

· A minimum of one (1) year of experience in transportation, logistics, or solid waste operations.Preferred Qualifications

· Associate’s Degree or two (2) years of experience in a related field.

· Previous experience in a position supervising a team of employees.

Proficiency using computer applications to record, analyze, and report information

 

TO APPLY FOR THIS POSITION PLEASE GO TO OUR CAREER SITE AT: WWW.WMCAREERS.COM

TO LEARN MORE ABOUT OUR FORTUNE 200 COMPANY GO TO: WWW.WM.COM