Assistant Import Manager

Position: Assistant Import ManagerSummary

The Assistant Import Manager are responsible for planning and directing the activities of the Import Department in a way that meets customer needs and satisfies company objectives.  Together they develop procedures, establish standards, and administer activities to assure the timely delivery of product to customers and the effective response to customer requests, problems, and requirements.  Developing effective communication linkages with the customer and other functional areas of the firm, which ensure a high level of customer service.  Essential Duties and Responsibilities

Duties include, but are not limited to, the following:Customer Service   Supervise and coordinate an even, daily workflow among Import Coordinators. Coordinate new accounts, gathering all necessary information and assigning accounts to Import Coordinators.  Audit all new accounts and follow up on responsibilities of the Coordinator to assure that customer needs have been met.  Direct and control the release of orders to shipping in a manner that ensures timely deliver to customers and meets company efficiency goals.  Assure that data entries on all documents such as bills of lading and inventory reports are accurate, timely, and cost effective.  Scheduling Direct and supervise the scheduling of incoming and outgoing shipments to ensure efficient resource utilization and achievement of customer service goals.  Determine the most economical traffic patterns.  Interface with Operations to resolve any problems associated with scheduling and dispatching.  Schedule customer pickups as required.  Recommend programs to the Import Manager that improves the traffic function.Carrier Services  Arrange for carrier services by specifying routings; preparing tracers on lost shipments; and preparing and filing claims for damages, lost shipments, and overcharges.  Evaluate carrier performance and recommend any appropriate changes in mode and/or carrier. Assure compliance with all government regulations.Customer Interfacing Activities  Initiate and maintain a good working relationship with all customers.  Personally respond to customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous, and effective manner.  Track on-time delivery and other performance measures.  Provide necessary reports to management. Routine Duties and Responsibilities

 

Pay the duty by ACH – ABI every day

Audit files and entries before the ACH payment date 

Review Customs reports and advise staff of holds by USDA, US Customs or FDA

Trouble shooting such as correcting errors, submitting entry cancellations to US Customs & Border Protection, posting entry adjustments, etc.Supervisory Responsibilities

Position supervises the Import Coordinators, and knowledge of their job functions is required.  The coordinators will report directly to the Assistant Manager.Supervision Received

Position requires direct supervision from the Import Manager.Qualifications

Position requires a background in logistics coordination and US Customs procedures.  Position also requires good people skills, communication skills, organizational skills, computer skills, and leadership skills.Education and/or Experience (preferred)

 

Position requires a minimum 5-year work experience in an import/export and/or freight forwarding distribution industry.Certificates, Licenses, Registrations

Custom Broker License preferred Language Skills

Position requires proficiency in written and spoken English in order to communicate with employees and outside agencies; compose reports; complete forms, etc.Mathematical Skills

Basic arithmetic such as addition, subtraction, multiplication, percentages, and conversion is required.Reasoning Ability

Ability to solve and provide recommendation for practical problems that may arise within the department, with steamship lines, US Customs and Border Protection, FDA, CFS, terminals and trucking companies.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.