Customer Service

Manufacturer & Internet Distributor of Whey Protein Supplements and other supplement products needs customer service representative to start immediately.

 

Competive salary, casual dress. Located near Paoli, PA. Hospital

 

Job Purpose:
Maintains customer relationship by responding to inquiries; documenting actions.

Duties:
* Prepares for customer inquiries by studying products, services, and customer service processes.

* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

* Records customer inquiries by documenting inquiry and response in customers' accounts.

* Improves quality service by recommending improved processes; identifying new product and service applications.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:
Product Knowledge, Informing Others, Data Entry Skills, Internet Skills, Organization, Analyzing Information, Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, Multi-tasking