Administrative Assistant

Company Description
Adventures Cross-Country (ARCC) was founded in 1983 with the goal of introducing young adults to outdoor challenges in a fun, safe and educational environment. Heading into our 25th season, we have become the world leader of adventure travel programs for teenagers.

ARCC offers 2 to 6 week programs for teenagers (13-18 years old) in a variety of outdoor settings throughout Western North America (Colorado, Utah, California, Wyoming, Idaho, Alaska, British Columbia and Hawaii)as well as Costa Rica, Belize, the Caribbean, Thailand, Australia, Fiji, New Zealand, Tahiti, Peru, Ecuador, the Galapagos, Greece, Switzerland, Italy, Spain and France. ARCC programs are designed for teenagers who want a summer experience that combines trying new activities, exploring new areas, experiencing the independence of traveling with a small group, conquering new challenges, and meeting students from all over the world.

Title of the position
Administrative Assistant

Reports to
• Program Director
• Owners

Job Summary
Duties are administrative in nature and include corresponding with potential clients, referral agencies and alumni; processing catalog requests; ensuring that students receive their enrollment materials in a timely and expedient manner; processing payments; establishing trip rosters and materials for individual programs in conjunction with the Regional Director; data entry related to bookkeeping; and any other necessary administrative task.

Key areas of responsibility
• Process phone, email and web based inquiries into central database and process request (catalogs, sample trip itinerary, DVD mailings, etc.)
• Establish and maintain permanent records for all students; file and retrieve records as needed.
• Maintain enrollment and application processes (review applications, process payments, maintain enrollment book, enter students in database, etc).
• Create, mail, and process all post-enrollment materials to students and families.
• Answer telephone and provide information/assistance or route callers to appropriate staff member.
• Maintain all photocopiers, fax machines, and postage meters.
• Order, store, and distribute supplies.
• Performs other related duties as required.

Direct contact with:
• Program Directors
• Owners
• Regional Directors
• Students (potential, current and alumni)
• Parents (potential, current and alumni)

Term of employment
Full time

Knowledge, Skills, and Abilities
• Strong sense of customer service
• Good organizational skills
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
• Skill to use a personal computer and various software packages (including the Microsoft Office Suite, Quickbooks, and ACT!).
• Skill to type 50 words per minute.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.

Credentials and Experience
• Bachelors degree
• Two years related experience or;
• Equivalent combination of education and experience.


To Apply
Submit Cover Letter, Resume and Outdoor CV to:

Jon Davies
Program Director
Adventures Cross-Country
242 Redwood Hwy
Mill Valley, CA 94941

or via email: employment@adventurescrosscountry.com

Please include any letters of recommendation or pictures that will support your application.