Field Service Manager--Arkansas/Mississippi

CITY: Open STATE: Arkansas COUNTRY: USA Essential Functions (Responsibilities):
* The Field Service Manager (FSM) leads the delivery of the GE Water field service activities for all customers within the territory. Regularly interfaces with both internal customers (Build/Own/Operate, Mobile Water and Equipment) and external customers within the service delivery process.
* Lead team of Field Service Representatives (FSR's) within a territory to execute all GE Water field service work.
*Project service demand to ensure adequate resource supply within territory.
* Manage training needs to ensure effective skill set balance, geographic support, and employee development.
*Responsible for all Field Service operational metrics within geography, including Environmental, Health and Safety, quality of service, utilization, and cost to serve.
*Coordinates advanced troubleshooting, including FSR to Engineer discussions when necessary.
* Verifies timely completion of service request & reports.
*Reviews and Approves FSR Travel Request, Field Service Reports and Timesheets.
*Interfaces with End Customer and Sales Team as required.
*Request, Reviews and Compiles data from VOOC surveys.
*Interfaces with Equipment Project Management, Mobile, BOO, Capital and Chemical Ops Teams to meet customer requirements and expectations.
*Works with other managers on employee development & technical resource, assignments, training and EHS training.

Qualifications/Requirements:
*BS degree (Chemistry, CE, EE, ME, IE or Environmental Engineering) or work experience (5 years) in water treatment field.
*Strong service related background.
*Able to prioritize, organize work, and meet deadlines.
*3 years water treatment experience.
*2 years supervisory/leadership experience.
*Solid verbal and written communication skills.
*Computer skills with MS Office, Oracle and ability to learn other software applications. *Ability to work in and lead cross-functional teams.
*Demonstrated Program/Project management skills.


Desired:
*Strong customer service background.
*3 years of Experience and Knowledge of water treatment systems and equipment. UF, RO, EDR, EDI, pumps, motors, FDA, filtration, chemical feed systems, etc.
*Experience with GE water treatment equipment.
*Able to multitask, provide direction and address service request issues.
*Individual must promote Teamwork environment and be a positive force on the team. *Experience managing a dispersed workforce.

General:
*GE Infrastructure, Water & Process Technologies, a unit of General Electric Company, is an industry leader in solving the world's most pressing water reuse, industrial, irrigation, municipal, and drinking water needs. Through desalination, advanced membrane, separation solutions, and water reuse and wastewater management and process technologies, GE delivers added value to its customers. GE provides value by improving performance and product quality, reducing operating costs, and extending equipment life through a broad range of products and services that are designed to optimize total performance; protect customers' assets; prevent fouling and scaling; and safeguard the environment through water conservation and energy reduction.
*For more information on GE Infrastructure, Water & Process Technologies, visit