SYSTEMS TECHNICIAN CPE - BIRMINGHAM, AL - BCS - 4611

BellSouth Corporation is a Fortune 100 communications services company headquartered in Atlanta, GA, serving more than 44 million customers in the United States and 16 other countries.



Responsibilities may include but are not limited to the following:

1. Installs, maintains, upgrades and modifies voice and data equipment and software applications on Customer premises.  This includes but is not limited to equipment and applications from Nortel (such as Succession and CS1000, BCM, Norstar, Call Pilot Messaging, Symposium Call Center), Cisco (such as 1700, 2600, 3600, and 7200 series routers, 3500, 4500, and 6500 switches, Call Manager and Call Manager Express, Unity Messaging, Aironet Wireless), and NEC (such as 2000IVS, 2400).

 

2. Reviews, interprets, and works with work sheets, sales service orders, equipment and wiring diagrams, blue prints, practices describing nature and location of systems and equipment to be installed and/or repaired.
 
3. Performs work in connection with installing, rearrangement and removal of various types of data and voice services.

 

4. Typical installation may include pre-installation planning inclusive of assisting in the development of a scope of work, implementation schedule and site-planning; installation preparation inclusive of customer meeting to assess expectations; determine equipment lay-out and equipment location, equipment cable lay-out and installation, data gathering and cut-over planning, equipment receipt, inventory and unpacking cabinets, terminals, etc.; equipment installation and testing converting customer to new system; follow-up after the installation, completing all post cut-over tasks, verify all items are complete with the Customer, gains Customer signature for acceptance; completes all administrative tasks associated with the status or closing of the order.

 

5. Works with complex testing devices such as frequency and data signal generators,  protocol analyzer, transmission measuring sets, volt-ohm meters and others to install and repair telecommunication and office automation systems and equipment.
 
6. Keeps detailed written record of all work activity for input into the Mechanized Time Reporting System.

7. Coordinates work with other employees in various departments.
 
8. Works in diverse business environments and must maintain a professional appearance at all times.
 
9. Performs work and uses hand and power tools at ground level and aloft on ladders.

 

10. Follows established safety procedures.  Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturer’s specifications for operation or use of equipment including weight limitations.

 

11. Moves and/or lifts weights such as test equipment, ladders, tools and cable reels weighing up to 60 pounds.
 
12. Drives Company vehicle.

Candidates must meet the following minimum qualifications.
Testing:
See Non-Management Job Title Test Matrix and Test Study Guides (www.asisvcs.com/bellsouth/testtips.html)


Satisfactory completion of a background investigation.

Valid driver's license and ability to drive vehicle with manual shift in some assignments.


Successful candidates require the ability to:

Work days, evenings and nights covering Sunday through Saturday with overtime, call-outs and holiday work as required.


Individuals holding this job title may be required to perform the above job duties with or without "reasonable accommodations."

REQUIRED:
- Nortel certifications
- Meridian
- CallPilot
- Symposium
- PBX