Broadband Technician I

Job Summary Under supervision, performs basic installations, disconnects and service changes for residential and business customers for cable television/Charter Anywhere and train in high speed internet services. Perform basic troubleshooting from tap to customer's electronic devices (TV, VCR, Modem, etc.)

Essential Functions of the position
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork

Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for the reception of cable and other company services that are offered for single, multi-family and/or commercial dwellings

Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)

Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i. e. converters etc. as instructed).

Connect various options available with customer's equipment (PIP, VCR, A/B switch, etc.)

Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete

Monitor and record system, drop, and in house leakage; Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.

Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signatures

Clean, maintain, stock, and secure assigned vehicle and equipment

Perform other duties as requested by supervisor

Preferred Qualifications
Ability to accurately measure distances, using tapes or other measuring devices
Ability to adhere to Local, Federal regulations and Company policies
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to drive Company vehicle in a safe and responsible manner
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position
Ability to perform job from high places (i.e. poles and roofs)
Ability to prioritize and organize effectively
Ability to work independently
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to comply with all Company implemented safety procedures
Ability to work with appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)
Knowledge of basic mathematics and electronics
Vision ability: close vision, peripheral vision, and ability to adjust focus

Education
High School Diploma or equivalent Refer to Training Curriculum for comprehensive course listing.

Related Work Experience
Entry level position

Certifications and/or Licenses
BBT I certification in first 6 mos; Valid driver's license, satisfactory driving record, and auto insurance

Working Conditions
Work indoors in poorly ventilated areas such as attics during extreme heat
Exposure to dust, dirt, noise, insects, cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather