Assistant Branch Manager/Branch Manager

Summary



Assists manager in supervising and directing a staff composed of recruiters and staffing specialists responsible for servicing employment needs of customers in a given geographical area. Develops and maintains excellent client relationships, promotes new business, investigates and resolves day-to-day problems and issues.



Responsibilities and Duties



Assists in managing the branch by establishing priorities in office activities. Assists manager in maintaining an efficient and effective work organization by supervising a staff of employment placement professionals. Assists manager in training, scheduling, assigning, and reviewing work of staff. Ensures timely and accurate payment of wages to staff by overseeing the submission of payroll boards, where applicable.





Promotes understanding and teamwork in the organization by maintaining open channels of communication with superiors, peers, and subordinates. Discusses problems or possible problems with staff and follow up to ensure problem resolution. Conducts regular staff meetings in absence of branch manager.





Ensures client satisfaction with Company services by monitoring current activity, making adjustments to plans or services as needed. Makes regular in-person visits to customers to ensure satisfaction and to identify additional customer needs and opportunities to grow business. Arranges job shadows and other value-added services.





Ensures order fill rates for temporary assignments, temp-to-perm and direct hire placements meet or exceed established targets for the branch. Participates in the branch goal-setting process; provides input to management regarding the branch’s short-and long-range business plans. Plans future staffing needs and organizes methods of servicing future orders





Prepares and generates a variety of reports for management, staff, corporate and others. Analyzes various reports, giving special consideration to potential problem areas and share information with appropriate individuals.





Manages customer relations issues. Investigates and resolves client/employee problems and issues and inform appropriate personnel of problems and opportunities. Monitors and follow up on account receivables in conjunction with branch manager and Credit/Collections department.





Monitors external environment, scan advertising media for business opportunities, and contact companies currently advertising for new employees. Work in conjunction with sales to coordinate sales efforts and assure maximum efficiency.





Interfaces with other branches and departments within the entire organization. Shares information on customers, employees, orders, and other issues with appropriate personnel.





Enhances Company image in the community by developing and maintaining relationships with local organizations and community leaders. Participates in local organizations and job fairs and make presentations for various organizations.





Ensures that office staff verifies all I-9’s and conducts and documents background/drug screens (if required by client) prior to employee being sent on assignment.





Maintains compliance with CBS’ ISO Quality System including cooperating with audits, developing staff and branch objectives and submitting IDEA’s and non-conformances on a routine basis.





Regularly performs Account Manager duties (interviewing and placements).





Performs miscellaneous duties as assigned.





Qualifications



Bachelor’s degree and 1 to 2 years work experience in customer service, human resources, or general management or equivalent combination of education and experience. Staffing industry experience preferred.





Knowledge of, and ability to use, Microsoft Office products





Excellent communications skills, both written and oral.