Rooms Division Manager - Denali National Park

ARAMARK Harrison Lodging has become the industry leader by creating unique, customized solutions - one customer at a time. In 2005, nine ARAMARK Harrison properties have received the 2005 Pinnacle Award from Successful Meetings — the most credible and prestigious symbol of excellence among meeting planners.
 
ARAMARK Harrison Lodging was formed when ARAMARK Conference Center Management acquired Harrison Conference Centers in 2002. This combined ARAMARK's expertise in operations and managed services with Harrison's outstanding marketing strength and innovation. The results are impressive: a management team with exceptional experience and a portfolio of properties unsurpassed for learning, communication and personal growth. Our centers support standards established by the International Association of Conference Centers and offer the highest levels of hospitality and guest satisfaction.
 
ARAMARK Harrison Lodging properties range from corporate, government and non-profit centers to hotels and inns affiliated with leading colleges and universities as well as national and state parks across the country. Experience amazing destinations like Lake Powell Resorts & Marinas or Shenandoah National Park and encounter our “Outdoor Hospitality Experience”.



Manage the day-to-day operations of the hotel while maintaining a forward looking perspective

Integration of front office, bell staff, gift shop, housekeeping and laundry departments into a successful efficient operation.

Meet and exceed guest expectations by using leadership skills, customer service standards, and staff training to create an outstanding guest experience.

Develop a high quality team through successful planning and recruitment of employees. 

Possess customer service training skills and leadership experience.

Determine training requirements and construct efficient work schedules. Formulate staff development plans.

Assist in the preparation of the budget, understand budget targets and monitor profitability of all departments using reporting tools.

Foster successful working relationships with key clients and vendors.

Implement and evaluate policies and procedures for the successful operation of the departments.

Resolve customer complaints.

Respond to inquiries and solve a wide variety of problems.

Ensure the completion of administrative tasks.

Participate in the development of pricing and promotional strategies including implementing and monitoring staff sales incentives. 

Create a culture of teamwork, communication and positive, can-do attitudes.

Direct reports include:
·  Housekeeping – Executive Housekeeper
·  Front Office – Front Office Manager
·  Bell Staff – Baggage Expediter/Bell Captain
·  Laundry – Laundry Manager
 



3-5 years hotel management experience

4 year college degree preferably in Hospitality or Business Management

Excellent computer skills

Budgeting experience

Ability to work in a fast paced environment with minimal supervision