Guest Services Manager

To direct the Guest Services Department of the hotel

To ensure profitability in your areas of revenue responsibility

To lead, mentor and develop supervisors in their areas of responsibility

To develop and effectively implement “five-star service” procedures and programs

To maintain the high levels of housekeeping standards of the front area of the hotel

To maximize the productivity of employees throughout the Guest Services Department

To investigate and communicate all guest complaints in a timely and effective manner

To operate in compliance with all local, state and federal laws and government regulations

To perform special projects as requested

To maintain a high level of professional appearance, demeanour, ethics and image

To communicate effectively with staff and upper management

To conduct monthly departmental meetings

To ensure that spot checking and training of guest services standards are achieved

To direct and coordinate the activities of all assigned staff

To create a positive environment and maintain positive employee relations

To ensure that all assigned staff receive their Performance Reviews on time

To ensure that all Town Cars are spotlessly cleaned at least once a day

To work flexible shifts as needed to ensure proper coverage during busy times

To ensure the valet department follows proper procedure to ensure cars are not damaged

To maintain proper staffing levels during various occupancy swings

To ensure payroll is accurate and turned in a timely manner

To ensure supplies are maintained at an appropriate par level so we do not run out of anything

To maintain effective and working relationships with fellow managers and staff throughout the hotel