Front Office Manager

Hospitality

This Front Office Manager position is for the Sheraton Crescent Hotel located in Phoenix Arizona. Responsibilities for this position include: Being accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Observe front office staff and ensure that established procedures are completed in accordance with policy and procedure i.e. proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established for all transactions and that all Starwood standards are being applied. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied. Direct and train all front desk, PBX, and Bellman/Luggage Attendant staff.  Responsible for the hiring, training, and direction of new department employees and ongoing training.  Assist front office staff  in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Act as Manager on Duty on occasion and respond to emergency codes.  Work in conjunction with accounting to maintain and minimize levels of account receivables.  Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Must be fluent in English both written and verbal.  Must have previous hotel front office experience to be considered for this position. 



High school or equivalent education required.  Bachelor’s Degree preferred. Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.