Service Clinical Imaging Specialist- CardioVascular

CITY: Los Angeles STATE: California COUNTRY: USA Essential Functions (Responsibilities):
Build your career and experience the advantages that come with working for the "World's Most Admired Company" (Fortune Magazine) offering significant opportunities for growth and career advancement! In this role, the Applications Specialist will be responsible for supporting our customers and the field service team in the assigned region. This role is responsible for driving customer satisfaction with our Cardiac Ultrasound products and services as well as driving clinical expertise across the field service team.
Responsibilities include:
*Provide clinical support to escalated customer sites, including remote and onsite support to customers and field engineers involved.
*Work closely with the field engineers, Cardiac Support Engineers, Customer Loyalty Leaders and the Sales team to proactively identify customer satisfaction opportunities (CSO), develop action plans and implement customer-based resolution.
*Provide FE coaching & training on Cardio-Vascular U/S technology and applications
*Provide remote and on-site clinical support and counsel to field engineers and customers experiencing system performance issues
*Deliver onsite customer training to improve workflow, minimize downtime and improve productivity.
*Work with Field Engineers and Support Engineers to identify opportunities to resolve service events (particularly Image Quality related), while minimizing unnecessary part(s) replacements.
*The Service Applications Specialists will be required to function independently and as part of the LCT teams to achieve these goals.

Qualifications/Requirements:
*Registered Diagnostic Sonographer
*Skilled in 2D, Doppler and Color Flow imaging
*Minimum 2 years of clinical Ultrasound experience in a hospital setting
*Demonstrated skills in Cardiac Ultrasound, Stress echo and TEE
*Demonstrated clinical workflow skills in digital labs or networked departments
*Strong problem solving and troubleshooting skills
*Excellent oral and written communications skills
*Strong team-building and relationship management skills
*Experience using the GE Cardiac Ultrasound systems (Vivid family of products)
*Time management skills and the ability to effectively manage multiple projects and tasks
*Willingness to travel 50% within region
*Strong customer service mindset
*Willingness to take a drug test
*Willing to submit to a background investigation, including for example, verification of your past employment, criminal history, and educational background
*To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.
*You must be legally authorized to work in the United States

Desired:
*Ability to develop effective long-term customer and internal relationships, capitalizing on those relationships to resolve customer issues and/or improve our customers' experience with our products and services.
*Experience mentoring and training field service engineers and/or sonographers
*Self-motivated/self-starter with the ability to learn quickly and operate in a remote environment
*Strong interpersonal skills, tenacity and patience to resolve customer escalations and issues
*Ability to energize, develop, and build rapport at all levels within an organization
*Organized, ability to multi-task and stay organized

General:
GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients.

GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases, and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries.

GE is an equal opportunity employer.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.