Product Applications Specialist - MRI

Join a team that is making a real difference in women's health care! Confirma, Inc., founded in 1998, develops and markets computer-aided-detection (CAD) systems and accessories for medical imaging. Confirma's core product, CADstream, is the standard in CAD for magnetic resonance imaging (MRI). CADstream automates the processing of MRI studies, providing higher quality imaging studies, lower costs for radiology practices and improved communication tools for physicians and patients. In its initial application, CADstream is being used to assist in the analysis and interpretation of breast MRI.

As the breast MRI market expands, Confirma is advancing CADstream to meet the growing needs of physicians in this emerging field. Confirma is also adding new products that compliment CADstream, including CADalog and the SureLoc Workstation.

Confirma has partnered with hundreds of imaging centers since 2003, helping develop more standardized, high performance breast MRI programs that deliver premium patient care.

To Learn more about us, visit our website at www.confirma.com

SUMMARY: This position provides front line phone support for our entire customer base; working with the customer to identify and resolve all support issues. Isolates equipment malfunctions and takes corrective action. Assists with the training of customer personnel in equipment operation and is responsible for the customer’s satisfaction with the equipment and software application.Provides technical support to all external and internal customers. Works closely with other departments to address customer concerns, determine corrective action and customer follow-up.

REQUIREMENTS: RT with minimum 3 years clinical MRI experience, breast imaging experinece desired but not required. Experience with GE, Siemens, and Philips preferred. 5 years experience in a Healthcare Customer Service position preferred. Experience troubleshooting hardware and software in a networked environment. Strong general PC experience including networking capabilities preferred. Must demonstrate strong writing skills. Must possess excellent communications skills and the ability to work independently. Experience with 3D workstation or PACS interfaces desired.

SPECIFIC DUTIES:

1. Responsible for analyzing, troubleshooting, resolving, and devising effective solutions for a variety of problems with hardware and/or software.
2. Provides “front-line” telephone support to internal and external customers.
3. Performs on-site customer training as required.
4. Provides input with issues regarding clinical product performance and usability/workflow.
5. Uses prior experience to resolve many non-standard problems.
6. Aids in the resolution of customer issues.
7. Provides routine follow-up calls after system installation.
8. Documents and reports design, reliability and maintenance problems via the appropriate channels.
9. Uses prior experience to resolve many non-standard problems.

COMPLEXITY: Develops relationships with customers and works with them to further their goals and those of the company. Works with a multidisciplinary perspective to identify customer and potential customer benefits. Communicates with a diverse group of professionals and peri-professionals at a “peer level”.