Case Manager Specialist

Description:
Provides telephonic outreach and coaching
Assist in the identification of member health education needs through health assessment activities
Utilizes health prevention guidelines and general health and wellness strategies to achieve goals in the overall health of members.
Perform research on relevant topics in health promotion and disease prevention, as required for specific members
Consult with and assist team members in cases where a member's behavioral health or emotional issues are impacting their ability to set and/or achieve goals
Provide ongoing behavioral health and behavior change consultation and training to the Health Advisor team.
Educate and refer members on available health resources and CIGNA Medical Management and CIGNA Behavioral Health programs as appropriate
Provides 1:1 telephonic coaching to members around their behavior change to improve health status, reduce health risks and improve quality of life.
Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
Work with members to identify and set personalized health improvement plans and goals and support members in achieving those goals.
Collaboration with Health Advisor team members such as nutritionist, pharmacist, nurse clinician, MD and member's provider
Empowers members with skills to provide enhanced interaction with their providers.
Provides suggestions for improvements and enhancements to wellness coaching programs based on data/experience
Documents interactions and interventions as directed
Perform other related duties incidental to the work described herein.
Knowledge/Skills:
Working knowledge of motivational strategies, materials development, training and consultation required.
Thorough knowledge and understanding of health behavior change theories and their application.
Proven administrative abilities, with strong computer and software application skills.
Excellent interpersonal skills and the ability to work in a team environment
Demonstrated ability to set priorities
A high energy level and excellent written and oral communication skills are essential.
Passion for health improvement of members.This position is responsible for providing wellness coaching to members thru telephonic assessment, education, support, and referrals to various health and wellness programs. The Behavioral Health Clinician will use techniques such as motivational interviewing, behavior change, cognitive behavioral therapy techniques and Intrinsic Coaching ¿ methods to help people achieve optimal health and well being. The Behavioral Health Clinician will support members working in conjunction with an existing team of Health Advisors..

Qualifications:
A minimum of five (5) years clinical experience in behavioral health
Masters degree in behavioral health field with an independent license or RN required

Intrinsic Coaching - certification or ability to obtain within 3 months of hire

Experience in health education and wellness coaching

Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

Experience in the use of applied behavior change theory such as cognitive behavior therapy.

Salary/Benefits: Salary commensurate with experience
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

Job Location: PHOENIX, AZ

Job Number: 45286

Company URL: www.CIGNA.com