Intake Coordinator -- Customer Service Role in Healthcare

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



Ovations, a UnitedHealth Group company, is dedicated to improving the health and well being of Americans over 50. We currently serve over 3.6 million individuals across the nation, helping to address their unique needs for preventive and acute health care services, deal with chronic conditions, and access to care and services. Come to Ovations and discover the rare combination of a rewarding career and the opportunity to make a difference in people's lives.

 

We’re looking for a self-starter that demonstrates the ability to work well with little direction when needed, as well as part of a team. A high degree of patience and understanding are key, as you will be assisting in coordinating care for end-of-life patients. This is a particularly good opportunity for an LPN, but also open to an experienced customer service or administrative professional interested in growing in the healthcare field. The primary responsibilities of this position include:
Communicating with patients, facility staff and internal team members by phone
Answering calls related to the coordination of care
Assisting with arranging CNA visits or ordering medical equipment
Preparing orders for “start of care” to schedule initial RN consultations
Following up on referrals for patients regarding the RN consultation
Setting up cases in the system
Managing daily documentation
Entering patient notes and chart information accurately and in a timely fashion
Conducting basic computer-based research for provider and insurance information Interacting with team assistants and marketing staff to maintain healthy relationships with the facilities our patients our utilizing



Customer service and administrative experience is required. LPN experience is strongly preferred. Any experience with hospice and telephonic customer service would be helpful. A bachelor’s degree is preferred. MS Office and email skills are needed.

 

UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan. Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.