Passport Processing Supervisor

Summary:

The Passport Processing Supervisor leads a team of Passport Support Associates in supporting the center’s Processing and Quality Control sections. 

Specific Duties:

*  Establishes work priorities and ensures a smooth transition of work between the various departments
*  Interprets policy for department and review quality of work being completed by employees
*  Develops work assignments and ensures that all subordinate associates are informed of changes in law, regulation, policy and procedures affecting their work and such changes are understood and implemented
*  Trains associates in work procedures, regulations, and passport documentation requirements and reviews work of team members
*  Responds to employees issues and helps to build team morale and cohesiveness
*  Effectively communicates with all section managers and takes initiative in addressing procedure revisions, personnel issues, and workflow problems
*  Evaluates and audits employees production for quality and quantity

 

Requirements:

Bachelor's degree (or equivalent experience) and a minimum of 6 years progressive supervisory experience in an office environment to include at least 2 years experience in quality control required.

Additional Requirements:

*  Experience leading teams of 7 employees or more
*  Basic computer skills
*  Demonstrated ability to prioritize and organize simultaneous work flow duties
*  Document examination experience
*  Demonstrated ability to prioritize and organize tasks
*  Ability to successfully complete a government background investigation and obtain and maintain a SECRET security clearance required