RAD Area Collection Manager N10 (2510)

About the Opportunity To effectively manage all available resources (employee, technological, procedural, etc) to achieve company objectives of delinquency and loss projections for the revolving account portfolio.  Manage employees to keep focus on customer retention while supervising, evaluating, and developing direct reports to achieve company objectives.  Management of the retail portfolio could also be involved.



Responsibilities

· Provide leadership and management to the collection staff to achieve the objectives set by CNH Capital.

· Monitor employees to ensure sufficient phone coverage/availability and maximize opportunities for Telephone Collection Associates to contact customers and resolve past due accounts.

· Conduct staff meetings to ensure consistent compliance with CNH Capital policies and procedures.

· Analyze and evaluate information provided by customers, the dealer network, and outside agencies to make decisions to resolve past due accounts.

· Evaluate and report on collection activity on accounts that have resulted in repossession or charge offs and potential losses to CNH Capital.

· Analyze portfolio and review accounts to report on potential high-risk accounts for risk management purposes.

· Establish, Monitor and Manage work plans and goals for Collection Supervisors and Collection Representatives to ensure procedural compliance and to achieve CNH Capital objectives.

· Approve and negotiate resolutions on problem accounts with customers, dealers, and outside agents.

· Investigate and resolve customer complaints and dealer issues.

· Complete monthly update to Collection Manager to report on delinquency, staffing, territorial, economic and environmental factors that affect delinquency.

· Conduct monthly review of high risk accounts with Collection Supervisor and Collections Representative to train, develop and coach employees for the successful and timely resolution of accounts.

· Monitor the collection activity of the Telephone Collection Associates to ensure that objectives are met.

· Special projects as assigned that contribute to operational improvement.


Qualifications

· Must demonstrate leadership ability.

· Must demonstrate strong verbal and written communications skills.

· Must demonstrate the ability to analyze and make decisions.

· Must demonstrate the ability to multitask.

· Must demonstrate good independent communication skills in a team environment.

· Must possess/demonstrate basic PC skills in Microsoft Windows, Microsoft Word and Microsoft Excel or equivalent software.

· Must be able to work flexible hours between 7:00AM to 9:00PM and be available to work some Saturdays as required.

· Bachelor’s Degree in finance, accounting, or business management and/or work experience in the financial services or receivables industry.

· Minimum 5-7 years collections experience.

· Experience with credit / finance procedures.

· Experience in supervision and leadership of employees in a team based environment.

· Experience with First Data Resources (FDR) or other revolving account management systems.

· Project Management experience.

· Minimum 5 years Credit Card collection experience.

· Phone System / Dialer programming experience.

· Call Center experience.



*CNH is an Equal Opportunity Employer. The objective of the Company is to recruit, hire, train and promote into all job levels, the most qualified applicants
without regard to race, color, religion, sex, national origin, age, disability, military service, marital status or sexual orientation.