Customer Support Advisor I (Collections) - November 27, 2006 CCS (20061010) TCC100

As a Customer Support Advisors you will work in a fast-paced call center environment, you will handle inbound and outbound calls to offer payment solutions and educate our customers on the importance of good credit. Customer Support Advisors play an integral role at JPMorgan Chase by handling the very first interaction with customers by attempting to resolve delinquency by negotiating solutions that are beneficial to the cardholder and Chase, by reducing the risk of loss to the bank. These advisors are required to offer solutions based on Card members individual needs with the goal of negotiating payments and /or promises to pay with specific payment dates and amounts. Advisors are responsible for maintaining good customer relations and are expected to interact with Cardmembers in accordance with the company's quality guidelines.


 


The salary range for this position is $20,000 ($9.62 per hour) to $26,000 ($12.50 per hour) annually depending on experience.


 


This position is a Full Time position and may require working on some holidays. The Customer Support Department offers a flexible work environment and only requires a maximum of 24 - 30 weekend hours per month. (Depending on schedule)


 


Previous experience is a plus but not required. The training for this position is for six weeks.  The first three weeks will be Monday – Thursday 11:00am - 8:00pm and Friday from 6:00am to 3:00pm. **Daily light savings times requires movement in hours by 1 hour earlier, schedules will need to be adjusted to meet the needs of the business.




























MINIMUM QUALIFICATIONS:





Must be very willing to work in a fast paced call-center environment that requires heavy phone-based customer interaction (up to 95%) 

Stable employment history

Computer Knowledge (Helpful but not required)

Goal Oriented

Self-Motivated

Listening Skills

Previous Customer Service/Customer interaction experience (Helpful but not required)

Negotiating Skills will be beneficial to assist in persuading others to change their minds or behavior; pursuing desired outcomes in the face of obstacles 

Being understanding, helpful, cooperative, and sensitive to needs and feelings of others; maintaining composure in difficult situations

Adapting to change; adjusting plans and actions in response to changes in information and opportunity

Must be able to attend full-time training (40 hours per week), Monday through Friday