WAM Customer Care Associate 414468, 414500

Do you have a desire to excel and grow with an industry leader? West Asset Management is one of the top 10 collection agencies in the U.S. and a division of a $1.2 billion teleservices company.

 

Responsible for establishing contact with customers in order to gather information from those customers who are unable to maintain their financial obligations in a timely and accurate manner reflecting departmental guidelines; inform customers of the variety of repayment options available on their account in a professional, factual, and friendly manner in order to both recover outstanding debt and maintain customer patronage and loyalty; respond with a sense of urgency to a variety customer inquiries, providing accurate and complete information.

 

QUALIFICATIONS:High school diploma or GED required Minimum 1 year customer service experience in a retail or call center environment required Basic knowledge of MS Word and Excel required Must receive a passing score on FDCPA and other job-related assessments Minimum 1 year telephone customer service preferred

 

West Asset Management offers competitive pay and a comprehensive benefits package. Interested individuals should apply online at http://www.west.com/careers Please reference requisition number 414468, 414500 when applying. EEO/AA Employer