Customer Service Representative

Dealer Services Corporation was founded by leaders in the floor plan lending industry.  It is the mission of Dealer Services Corporation to provide quality products, financing and services to the dealer body of North America, delivering these products with the highest level of service and integrity. 

 

DSC’s Field teams represent the company’s foundation.  Currently we are interviewing for a Customer Account Representative for our Moody, Alabama branch office. 

 

Qualified candidates should possess a mix of proven skills and abilities from their career which include:  Proven Organization Skills ( High degree needed)Ability to manage multiple, competing demandsAbility to quickly adapt to change and random spikes in work loadSolid communication skills with a strong appreciation for high customer service levelsA strong appreciation for “business flow” and accuracyTask oriented with a strong initiative to complete daily work loadPersonal drive toward individual performance while embracing team goals / atmosphere Possesses a respect for company based policies and procedures

 

Position Summary and Balance of expectations

 

Branch Transactions and Business Flow (70%)The timely input of new loan transactions as generated by customer base and third party vendors.Daily data input and system coding of loan documentation / collateral title Manage daily payment transactions in forms of check, ACH or WireCoordinates customer application volume and establishes daily follow upCoordinates customer contracts packet and establishes daily follow upPerforms customer orientation and contract closings

 

New Business Development (15%)Daily solicitation of customers for New loan transactions Make focused customer service calls to potential, existing DSC customersEmbrace and organize new products offered to branch operations.  Set goals for volume achieved.Organize and track branch goals and progress with designed marketing projects and campaigns


Collections and Loss Prevention (10%)As volume dictates and as assigned, assist branch team in collections goals and efforts.

 

Miscellaneous duties (5%)Duties unrelated to the core responsibilities may be assigned as volume and branch performance dictates.  Through team effort goals are achieved. Miscellaneous duties are short term with measurable objectives.Must be computer literate - able to use Microsoft Office/Windows/Outlook.

 

Job responsibilities and time allocations listed are estimates and subject to change for this full time hourly position.

 

Please submit resume with salary history or salary requirements.  Responses without salary history or salary requirements will not be considered.