CUSTOMER SERVICE REPRESENTATIVE I

AmerisourceBergen (NYSE:ABC) is one of the world's largest pharmaceutical services companies serving the United States, Canada and selected global markets. Servicing both pharmaceutical manufacturers and healthcare providers in the pharmaceutical supply channel, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. AmerisourceBergen's service solutions range from pharmacy automation and pharmaceutical packaging to pharmacy services for skilled nursing and assisted living facilities, reimbursement and pharmaceutical consulting services, and physician education. With more than $54 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs more than 13,000 people across five business units in multiple locations. AmerisourceBergen is ranked #27 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com.

Position Summary
Under close supervision of the customer service supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing amerisourcebergen customers with courteous, professional and efficient service at all times.

Primary Duties and Responsibilities
1. Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
2. Frequently works with field sales associates in coordinating special orders, accepting quotations, and manufacturer calls.
3. Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
4. Processes all phone, fax, mail, e-mail, drop ship and verbal orders from customers.
5. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to customer service supervisor or manager in a courteous manner.
6. Performs data enyty for processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquires as requested.
7. Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices availability, and changes in stock numbers.
8. Communicates with all departments within the Distribution Center as well as field sales associates and serves as liaison between customers and field sales associates.
9. Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.



Educational Details
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate’s degree program, technical vocational training or equivalent combination of experience and education. Normally requires at least one (1) year customer service experience.

Additional Information
1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Good analytical skills
5. Ability to communicate effectively both orally and in writing
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
7. Familiarity with abc products, services and pharmaceutical distribution operations is a plus
8. Strong organizational skills; attention to detail
9. Basic knowledge of microsoft word, excel and inventory management system
10.Basic computer skills required.


We offer an excellent compensation and benefits package including 401(k), medical, dental, vision, employee stock purchase plan, short term disability insurance, long term disability insurance, life insurance, employee assistance program, and tuition reimbursement. The successful candidate must pass a pre-employment, post-offer drug screen and extensive background check. Please provide salary history.



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