Performance Improvement Analyst

Chase Paymentech is the nation's largest financial transaction processor for businesses accepting payments via traditional point of sale, hospitality, Internet, catalog and recurring billing.  This year we will process over $560 billion in credit and debit card volume, and we're on the leading edge of e-commerce payments.  With projected revenues in excess of $1.2 billion for 2006, we are a financially strong and stable company.

 

Job Duties and ResponsibilitiesLead large, complex, long-term projects, including clarifying team goals, assigning responsibilities, sharing information, coaching/developing team members, managing financials, and monitoring progress.Lead intra- and inter- team collaboration to leverage contribution across the lines of business.Provide solutions from the support and implementation of long-term business strategies to the development of detailed integrated transformation solutions.Analyze results, determine trends and work with business partners to develop rollout and test criteria based on results.Support any change-related event affecting customer’s organization, people, processes, or architecture and consider both cost reduction and growth capability building for business optimization. Partner with Learning & Development to design training plan/curriculum and identify target audiences for attendance. Demonstrate the ability to handle a multitude of complex tasks, while providing innovative resolutions to difficult situations.Provide team with examples and explanations on lessons learned and things to consider when working on business optimization projects.Continue to develop rigorous analytic methods and tools that target customer’s complex business transformation challenges, leveraging existing optimal operational capabilities in other departments.

 

Job RequirementsBachelor’s degree in business or related field with two plus years of process reengineering experience.  Preferred qualifications include a strong background in training.Special Skills and Abilities:  Leadership and project management skills; interpersonal, professional, and multi-tasking skills; time management and organization skills; problem-solving skills and crisis management skills.  Ability to analyze and generate concise reports.  Self directed and able to work independently.  Strong knowledge of computer software systems including word processing, spreadsheets and databases.  Ability to provide mentoring/coaching to peers.  Ability to travel and work at customer’s location for extended periods of time, if necessary.  Excellent communication and presentation skills are required with the ability to speak in front of large or small audiences.

 

 

Please visit our company website for additional information:
http://www.chasepaymentech.com/