Network Specialist

CSC has been a consistent performer in the global information technology market for more than 40 years because of the balance and business diversity it maintains in its service offerings, geographic reach and industry markets. Our stock trades on the New York Stock Exchange (NYSE) under the symbol CSC. Founded in 1959, we were the first software company listed on the NYSE.

Special Considerations:
Security Clearance Required.
Relocation Assistance Not Available.

Principal Duties and Essential Job Functions:
Principal Duties: Ensures maintenance of the online systems and communications networks in accordance with established service levels. Detects system, network and application anomalies; investigates and resolves matters of significance in order to reduce the impact to regional (Alaska) customers and maximize system availability. Provides support and problem determination of complex network and online systems problems. Provide first level telephone troubleshooting and work order submission. Work as an alternate video teleconferencing operator. Essential Functions: 1. Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures. Uses monitoring tools and other sources to matters of significance. Provides problem resolution support to Help Desk and other appropriate parties; resolves matters of significance or escalates as necessary. 2. Documents and tracks complex reported matters of significance where assigned; ensures matters have been resolved as appropriate and in accordance with established service agreements or procedures. 3. Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements. Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability. 4. Maintains knowledge of new and enhanced applications being implemented and the respective platforms; monitors, analyzes and understands change management environment to enhance problem resolution. 5. Working with a geographically separated network support center, initiates and oversees complex service restoration processes to expedite problem resolution; monitors process and resolves any matters of significance in order to ensure completion in accordance with established service agreements. 6. Creates and maintains client software and hardware documentation; assesses system information where appropriate to determine appropriateness of other updates and enhancements. 7. Participates in the service restoration process to expedite problem resolution; monitors process resolves matters of significance in order to ensure completion in accordance with established service agreements. 8. Participates in the implementation of complex application, system or network changes; conducts testing to ensure installation meets appropriate standards and procedures. 9. Provides technical assistance and training to less experienced personnel on assigned shift; answers inquiries and provides assistance in determining appropriate approach to issue. Maintains training matrix and ensures appropriate staff are trained in accordance with established service agreements. May act as supervisor in his/her absence. 10. Participates in the planning and execution of projects to ensure shift or team adheres to established timeframes; identifies matters of significance and resolves as appropriate. 11. Participates in the planning process to develop goals and objectives for the department. Provides input and feedback to create established goals.

Basic Qualifications:
Required: Bachelor's degree in information technology, computer science, communications, or equivalent Four or more years network/systems experience in a large mainframe/alternate platform environment or equivalent Two or more years desktop/customer support experience utilizing Microsoft XP and Microsoft Office Desired: Second tier helpdesk experience Analytical skills to identify and resolve matters of significance Problem solving skills to troubleshoot varied problems within varied environments Good time management skills Good interpersonal skills to interface with internal and external customers Ability to work under pressure Ability to adapt to changing requirements and requests Office environment; may require evening or weekend work. Note: This job profile describes the general nature of the duties and requirements of the job. This is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as necessary.

Requisition Number: 2006RSA-MGST16511IL33

CSC looks at the total picture when offering our benefit plans and salaries.Whether you're single, married with children or approaching retirement, we offer you a complete compensation package with a choice of benefit options.