Hardware/Software Desktop Technician

Job Description: Responsible for performing on-site or in-house servicing, repair and/or installations. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment.  Focus of position is to minimize system/hardware downtime and to ensure customer satisfaction.  Provides customer familiarization, if necessary, and uses diagnostic procedures and test equipment for problem solving. 

· Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.

· Performs basic computer hardware and software installations.

· Ensures all systems work properly and equipment is packaged and transported correctly.

· Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction

· Performs work in compliance within specified warranty requirements.

· Ensures all systems work properly and equipment is packaged and transported correctly.

· Returns defective modules/parts to maintenance inventory, documents customer depot repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
Arranges for and/or prepares equipment for shipping/receiving, and handles customer pick-ups for equipment and supplies.