Technical Support Specialist: Identification Systems - Milwaukee, WI

HellermannTyton is a global manufacturer of cable management solutions including injection molded and extruded products, connectivity hardware, and identification systems with its North American headquarters located in Milwaukee, WI. This individual is responsible for developing vendor partnerships, purchasing and negotiating materials, equipment, and supplies from vendors.

Core Responsibilities

• Take customer calls to provide support and solutions for a proprietary software and thermal transfer label printing systems

• Maintain inventories and ensure literature is updated as well as hardware, firmware and software

• Ensure smooth transition of customer repairs and backup units on a timely basis

• Provide support to develop and launch new products based on projects assigned by the Marketing Manager, ID Systems

• Beta testing new ideas as well as developing marketing materials and training sales managers

• Maintain and update the technical support website

This position entails approximately 60% of customer telephone support, is located in Milwaukee, Wisconsin and is not eligible for relocation assistance. Requirements for this position include:

• Associate's degree required, with a Bachelor’s degree preferred from an accredited college or university

• Ability to troubleshoot problems over the phone and provide solutions

• Knowledge of Windows 3.1, 95, 98, NT, 2000, XP, Excel, Act, and Word

• Candidates should be detail orientated, have excellent communication and organization skills along with the ability to multi-task.


Interested candidates may fax or send their resume with cover letter and salary history/expectations to:

HellermannTyton
P.O. Box 245017
Milwaukee, WI 53224
hr@htamericas.com
Fax (414) 362-8306

HellermannTyton is proud to be a TS16949/ISO14001 Certified Manufacturer.
Equal Opportunity Employer
Drug Free Workplace
Visit our website at www.hellermann.tyton.com