Field Service Technician

Job Purpose:

Serves customers by installing and servicing networks and products for small to medium customers relying on us for their IT. Products consist of routers, firewalls, servers and desktops.



Duties:

* Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Daily travel to accounts for demand service.



* Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.



* Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.



* Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.



* Documents service and installation actions by completing forms, reports, logs, and records.



* Maintains customer confidence by keeping service information confidential.



* Updates job knowledge by participating in educational opportunities; reading professional publications.



* Accomplishes operations and organization mission by completing related results as needed.



Skills/Qualifications:

Must be able to act as IT support person for SMB market. Knowlege of Windows based desktops and servers using the latest OS. Must be able to configure VPNs, basic IP networks, SonicWall and Watchguard firewalls. WAN experience desirable.