Desktop Support Specialist IV

Pearson Technology & Business Services were formed in 1998 through combining pre-existing Pearson Business Services organization; the Simon & Schuster IS&T organization; and select business services functions from AWL, Simon & Schuster and Pearson plc.
Pearson Education is an Equal Opportunity Employer M/F/V/D.

- Provide in-house technical and operations support, problem determination and problem resolution to Apple and Wintel systems, printers and peripheral hardware in a network Windows AD and Exchange environment.

- Provide tier 2 technical and operational support, problem determination and problem resolution to the end users in all areas of network and computer operations. This includes performing the function of a tier 2, "help desk" to users for both hardware and software.

- Maintain a stable technical environment that supports all Pearson business unit functions.

- Responsible for maintaining hardware and software inventories.

- Ensure that all standard software tools are kept at current and consistent levels throughout the organization.

- Provide expert input to management relative to the current and future operations of NCS Pearson internal systems.

- Can be responsible to negotiate with suppliers on price, lead times, packaging, delivery and quantities.

- Responsible for the return of replacement or credit for defective materials.

- Must be able to work with minimal supervision in a self-directed work group.

- Extensive experience supporting Apple systems in a network Windows AD and Exchange environment required.

- Some experience supporting Wintel systems in a network Windows AD and Exchange environment required.

- Apple hardware certification a plus.

- Dell hardware certification a plus.

- Must be able to communicate effectively both verbal and writing.

- A strong customer service orientation is required.

- Must be adaptive and flexible and have good problem solving, diagnosis and troubleshooting skills.

- Must have knowledge of Microsoft Windows and Apple operating systems, and the Microsoft Office suite of products.

- At least three years experience supporting networked PC's, or equivalent work experience is required.

- Must have a strong technical ability.

- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

- Occasional climbing, crawling and lifting of equipment up to 50 pounds.

- Ability to manipulate tools and components used to install, repair, or otherwise maintain, PCs, network equipment, and network/phone cabling is required.

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