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 Desktop Support Specialist IV

Details
Country: USA
Location: AZ Mesa
Total applied: 40
Desktop Support Specialist IV

Pearson Technology & Business Services were formed in 1998 through combining pre-existing Pearson Business Services organization; the Simon & Schuster IS&T organization; and select business services functions from AWL, Simon & Schuster and Pearson plc.
Pearson Education is an Equal Opportunity Employer M/F/V/D.

- Provide in-house technical and operations support, problem determination and problem resolution to Apple and Wintel systems, printers and peripheral hardware in a network Windows AD and Exchange environment.

- Provide tier 2 technical and operational support, problem determination and problem resolution to the end users in all areas of network and computer operations. This includes performing the function of a tier 2, "help desk" to users for both hardware and software.

- Maintain a stable technical environment that supports all Pearson business unit functions.

- Responsible for maintaining hardware and software inventories.

- Ensure that all standard software tools are kept at current and consistent levels throughout the organization.

- Provide expert input to management relative to the current and future operations of NCS Pearson internal systems.

- Can be responsible to negotiate with suppliers on price, lead times, packaging, delivery and quantities.

- Responsible for the return of replacement or credit for defective materials.

- Must be able to work with minimal supervision in a self-directed work group.

- Extensive experience supporting Apple systems in a network Windows AD and Exchange environment required.

- Some experience supporting Wintel systems in a network Windows AD and Exchange environment required.

- Apple hardware certification a plus.

- Dell hardware certification a plus.

- Must be able to communicate effectively both verbal and writing.

- A strong customer service orientation is required.

- Must be adaptive and flexible and have good problem solving, diagnosis and troubleshooting skills.

- Must have knowledge of Microsoft Windows and Apple operating systems, and the Microsoft Office suite of products.

- At least three years experience supporting networked PC's, or equivalent work experience is required.

- Must have a strong technical ability.

- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

- Occasional climbing, crawling and lifting of equipment up to 50 pounds.

- Ability to manipulate tools and components used to install, repair, or otherwise maintain, PCs, network equipment, and network/phone cabling is required.

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://64.89.40.26/servlet/resp/rf?jobid=1843033&boardid=749

- Apply for Desktop Support Specialist IV

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