Customer Service Manager

Come Grow with Us!

Shemin Nurseries has been the leading landscape supply company for 50 years. We currently seek candidates for an outstanding career opportunity as a Customer Service Manager at our Alpharetta, Georgia location.

Responsibilities

·  Deploy and monitor sales/service resources to ensure superior customer service throughout all product areas.

·  Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance, and implementation of site merchandising.

·  Direct and monitor inventory control processes (cycle counts) to meet inventory turn goals and minimize scrappage and waste.

·  Oversee all transportation activities including scheduling and maintenance of vehicles.  Ensure compliance with all safety regulations and policies.

·  Oversee site maintenance.

·  Contribute as a key member of the site management team on issues of improved customer service and cost control.

·  Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.

·  Coordinate service process to enhance availability inquiries, price quotes, bids and special orders.

·  Ensure the proper availability to technical support for customer inquiries.

 

Requirements

·  In depth knowledge of horticulture products and industry information.

·  Strong skills in evaluating and improving customer service processes.

·  Minimum 3-5 years specific experience in managing production, maintenance and service resources in an operational environment.

·  Excellent organizational ability, a high degree of initiative, excellent communication skills and a team orientation.

·  Ability to provide input and analysis for purposes of cost analysis, planning and budgeting.

·  Experience in developing, training and motivating an operational team, and demonstrated commitment to customer service and strong quality orientation.