Operations Manager

The Operations Manager is responsible for all aspects of day-to-day operations and profitability of the center by overseeing and executing all client administrative and technical services and for ensuring rapid response and high client satisfaction levels through the management of center staff and resources.

 

The Operations Manager reports to the General Manager.

 

Essential Duties and ResponsibilitiesEssential Duties

· Direct day to day workflow in center by overseeing, prioritizing, and reviewing workflow and providing guidance to team members to meet deadlines and maximize efficiency.

· Oversee daily activities of staff to include conference room bookings, vendor relations, telephone service, voice mail programming, center maintenance, new client orientations, and furniture set-ups.

· Encourage teamwork through communication of company and center goals and objectives.

· Promote all company products and services on an on-going basis.

· Support manager with show office space, and provide prompt, professional and courteous sales support during sales tours, assist with leasing agreements and sales-related inquiries.

· Oversee staff hiring, training, and supervision, including performance reviews that design a career path for each team member.

· Ensure client satisfaction by committing to the highest level of customer service.

· Understand budget requirements for all center services and audit month-end billing to ensure all revenue is captured to meet budget.

· Oversee and ensure the accuracy of billing of client fees in support of agreements entered into between Regus and its clients for office space and services.

· Oversee timely payments by clients and follow company procedures when those payments are delayed.

· Oversee center accounts payable.

· Ensure discipline of sales and operational systems to include Pivotal, PeopleSoft, SpaceTrak, TimeTrade, Service Entry, etc.

· Ensure accurate team member payroll processing by ensuring team members enter in timecard information daily to Kronos and approve timecards on a bi-weekly basis to support payroll process.

· Ensure that the property manager maintains the space per the agreement

 

Essential Knowledge, Skills and Abilities

· Ability to express self effectively, both orally and in writing. 

· Ability to establish effective working relationships throughout the Center. 

· Organizational skills for prioritizing workload and the ability to effectively handle various duties simultaneously.

· Knowledge of Microsoft Word, Excel, PowerPoint, Lotus Notes, as well as other administrative software programs 

· Knowledge of Internet installation, Windows NT, T-1 and DSL Lines, programming telephones (PBX/Amtelco), and trouble shooting skills for a variety of technology purposes. (Most do not have prior knowledge)

· Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage machines, photocopy machines and transcription machines. 

· Utilizes software-training tapes to maintain expected skill level.

· Ability to sell and market to a diverse client base.